Breach of consumer rights provisions: No refund in cash when tickets are not delivered. "Comparably priced" replacement tickets at the "sole discretion" of VIAGOGO. The Higher Regional Court (OLG) Vienna declared in its ruling of April 2020 42 clauses of the ticket brokerage platform VIAGOGO as unlawful. Jacqueline Bichler and Max Königseder summarized the central points of criticism of the terms & conditions. You can find the article here (German only).